Effective Date: June 18, 2026
Last Updated: June 18, 2026
1. Introduction
Red Bird Restoration LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at redbirdresto.com (“Site”) or contact us to request our restoration, reconstruction, or remodeling services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Site. By using the Site or engaging our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily submit to us, including when you:
- Fill out a contact or service request form
- Call us to request an estimate or emergency service
- Email us or communicate through the Site
- Submit a warranty or follow-up inquiry
The types of information collected may include:
- Full name
- Home or property address (including the address requiring service)
- Phone number
- Email address
- Insurance provider name and policy details (where applicable)
- Description of damage or service needed
- Any additional details you choose to share
2.2 Information Collected Automatically
When you visit our Site, certain information may be collected automatically through cookies, web beacons, and similar tracking technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring URL (the page you visited before arriving at our Site)
- Date and time of your visit
This information is used in aggregate to help us understand how visitors use the Site and to improve its performance and content.
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Review platforms (e.g., Google, Yelp) where you may have contacted or reviewed us
- Insurance companies coordinating a restoration claim on your behalf
- Referral partners or contractors who recommend our services
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services — scheduling inspections, coordinating restoration work, and communicating about your project
- To process insurance claims — sharing relevant damage documentation and correspondence with your insurance provider as needed
- To respond to inquiries — answering questions submitted via phone, email, or our website contact form
- To send service-related communications — appointment reminders, project updates, follow-up messages, and warranty information
- To improve our Site and services — analyzing usage data to enhance user experience and service quality
- To comply with legal obligations — retaining records as required by applicable law or regulatory requirements
- To protect our rights — investigating and addressing disputes, fraud, or misuse of our services
We do not use your personal information for automated decision-making or profiling.
4. How We Share Your Information
Red Bird Restoration does not sell your personal information. We may share your information only in the following limited circumstances:
4.1 Service Partners and Subcontractors
We may share your contact and property information with trusted subcontractors, suppliers, or technicians who assist in delivering restoration or remodeling services. These parties are obligated to handle your information securely and only for the purpose of completing your project.
4.2 Insurance Providers
If you authorize us to work with your insurance company, we will share relevant documentation — including photos, damage assessments, and project details — necessary to process and support your claim.
4.3 Service Providers
We may engage third-party vendors to operate our website, manage communications, or analyze site traffic (e.g., web hosting providers, email platforms, analytics tools). These vendors have access to your information only as needed to perform their functions and are prohibited from using it for other purposes.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:
- Comply with a legal obligation or court order
- Protect and defend the rights or property of Red Bird Restoration
- Prevent or investigate potential wrongdoing in connection with our services
- Protect the personal safety of our customers, employees, or the public
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change via a notice on our Site.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and analyze site traffic.
Types of cookies we may use:
- Essential cookies — necessary for basic Site functionality
- Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics)
- Marketing cookies — may be used to track referral sources or campaign performance
Most browsers allow you to control or disable cookies through your settings. Disabling cookies may affect the functionality of certain parts of the Site. We do not respond to “Do Not Track” browser signals at this time.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purpose for which it was collected
- Complete and document your service project
- Meet our legal, tax, or regulatory recordkeeping obligations
- Enforce our Terms and Conditions or resolve disputes
When information is no longer needed, we dispose of it securely. Project documentation related to insurance claims may be retained for a longer period to support potential future inquiries.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical and digital records
- Limited access to personal information on a need-to-know basis
- Use of reputable, secure third-party platforms for communications and data storage
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Opt out of non-essential cookies through your browser settings
To exercise any of these rights, please contact us using the information in Section 11. We will respond to verified requests within a reasonable timeframe.
9. Marketing Communications
If you have contacted us or used our services, we may occasionally send you follow-up communications, service reminders, or information about offerings relevant to your needs. You may opt out of these communications at any time by:
- Replying “STOP” to any text message
- Clicking “unsubscribe” in any marketing email
- Contacting us directly to be removed from our list
We will not use your information to send unsolicited commercial messages unrelated to our services.
10. Children’s Privacy
Our Site and services are intended for adults and property owners. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected such information, please contact us immediately.
11. Third-Party Websites
Our Site may contain links to third-party websites, including insurance portals, review platforms, and industry resources. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before submitting any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
Phone: (945) 301-6446
Website: redbirdresto.com